Dental Equip Trend

Empowering Dentists to Excel

Refund and Returns Policy

At Dentalequiptrend, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances may arise where you need to return or exchange a product. This policy outlines the terms and conditions for returns, exchanges, and refunds.

 

Returns and Exchanges:

 Returns and exchanges are accepted within 7 days after delivery. The product must not be used, in its original packaging and natural state condition to be eligible for a return or exchange. Please note that certain personal products like gloves cannot be returned due to the risk of infection.

 

Restocking Fees and Shipping Costs:

In most cases, returns and exchanges are free of restocking fees. However, please be aware that shipping costs associated with returns or exchanges may be the responsibility of the customer unless the return is due to a product defect or an error on our part. We recommend contacting our customer support team for further assistance and clarification.

 

Return Process:

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team within 7 days of receiving the product to request a return or exchange.
  • Provide your order number, product details, and the reason for the return or exchange.
  • Our customer support team will guide you through the return or exchange process, providing you with a return shipping label if necessary.
  • Carefully package the product in its original packaging, including all accessories and documentation.
  • Ship the product back to us using the provided return shipping label (if applicable).

Once we receive the returned product and verify its condition, we will process your refund or exchange as per your request.

Please note that we reserve the right to refuse returns or exchanges if the product does not meet the specified conditions mentioned above.

 

Refunds:

Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.

Thank you for choosing Dentalequiptrend.

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